UK Online Wholesale
Cash and Carry Giant

Here's how our consultant improved customer satisfaction in a B2B company

A large percentage of their customers had no idea where their orders were

Our client had 5 outdated e-commerce websites which frequently failed. A large percentage of their customers also complained of having no way of telling where their orders were and of a lack of communication throughout the fulfilment process. As a result this put them at a significant disadvantage with some of their competitors. The client wanted an online delivery portal built across their entire wholesale estate that would enable their customers to track all their deliveries regardless of e-commerce site used. 

This would enable the client to improve customer satisfaction while dramatically cut down time spent by their support team on calls with customers.

Client

Wholesale Company

Services rendered

- Product Ownership
- Software Integration
- Website Development
- User Experience Design
- Vendor Management
- Agile up-skilling
- Digital Transformation

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